Shipping policy

Last updated: [11/12/2025]

This Shipping Policy describes how orders are processed, delivered and handled by TWO CHAPTERS STUDIOS OÜ (brand name Yelvio).
 This policy should be read together with our General Terms and Conditions, Privacy Policy, and Return & Refund Policy.

1. Shipping Regions

We currently ship Products to all countries within the European Union.

2. Delivery Methods

Depending on the Customer’s location and the Products ordered, the following delivery methods may be available at checkout:

  • Parcel Machine Delivery via:
    • Omniva Parcel Machines
    • Itella Smartpost Parcel Machines
    • DPD Parcel Lockers
    • Unisend (where applicable)
  • Courier Delivery to home or office via logistics partners such as:
    • Omniva
    • Itella
    • DPD
    • Unisend or their authorised subcontractors

Available delivery options and prices will be shown during checkout.

3. Processing Times

Orders are processed within 1 business day.
 Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

4. Delivery Times

Estimated delivery times are:

  • Estonia: 2–3 business days
  • Latvia, Lithuania, Finland: 3–5 business days
  • Other EU countries: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, seasonal volume, customs procedures or force majeure events.

In exceptional circumstances, Yelvio has the right to deliver Products within up to 45 calendar days, as permitted by our General Terms and Conditions.

5. Shipping Costs

Shipping costs depend on:

  • Delivery method
  • Destination country
  • Order size and weight

Final costs are displayed at checkout before payment.

Shipping fees are non-refundable except in cases outlined in the Return & Refund Policy (e.g. defective or incorrect Products).

6. Order Tracking

All orders are shipped with tracking enabled.
 Tracking information will be sent automatically once the order is dispatched.
 Tracking updates may take up to 24 hours to appear.

7. Delivery Address Accuracy

The Customer is responsible for providing correct and complete delivery details.

If a parcel is returned due to:

  • Incorrect address
  • Unclaimed parcel
  • Inaccessible delivery location

The Customer may be responsible for additional shipping charges for re-delivery.

8. Risk of Loss and Damage

The risk of loss or damage to the Products passes to the Customer when:

  • The Products are handed over to the delivery carrier chosen by the Customer, or
  • Delivered to the Customer directly, depending on the shipping method.

If the Product arrives damaged, the Customer must notify Yelvio within 48 hours of delivery at support@yelvio.com, including photos of the damaged Product and packaging.

9. Delivery Issues and Delays

Yelvio is not liable for delays caused by:

  • Carriers
  • Weather conditions
  • Customs clearance
  • Incorrect address information
  • Force majeure events

We will assist Customers in contacting the carrier and resolving delivery issues, but ultimate control may lie with the carrier.

10. Failed Delivery or Returned Packages

If the parcel is returned to Yelvio because:

  • It was not collected in time,
  • The address was incorrect, or
  • The courier could not complete the delivery,

The Customer may request re-shipment (fees may apply) or a refund for the Products (excluding original shipping costs), unless otherwise required by applicable law.

11. Contact Information

For questions about shipping or delivery, please contact:

Yelvio 
 Email: support@yelvio.com
 Business email: info@twochapterstudios.com
 Phone: +372 5371 7219
 Address: Katusepapi tn 16b, 11412 Tallinn, Harju maakond, Estonia