Frequently asked questions
Where does Yelvio ship from and how long does it take?
We are proudly based in Tallinn, Estonia. Because we are local, we offer some of the fastest shipping in the region. All orders are dispatched within 24 hours.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email with a tracking link. You can follow your package from our Tallinn warehouse right to your doorstep or preferred parcel machine.
Why should I buy from yelvio.com instead of a marketplace?
While you can find us on various platforms, buying directly from our website gives you access to exclusive product bundles, our full color range, and priority customer support directly from our founding team
What is your return policy?
We want you to love your workspace setup. If a product doesn't meet your expectations, we offer a 30-day hassle-free return policy. Simply contact us at support@yelvio.com to start the process.
Can I get a VAT invoice for my business?
Absolutely. Many of our customers are professionals and companies. A standard invoice is included with every order. If you need a specific VAT invoice with your company details, please reach out to support@yelvio.com and we will provide it immediately.
How can I contact the Yelvio team?
We are here to help! You can reach our support team at support@yelvio.com. We typically respond within 2 hours during Baltic business hours (09:00 – 17:00).
Are Yelvio products built to last?
We don't do "disposable" tech. Our cable trays are constructed from high-grade, powder-coated steel, and our accessories are tested for daily professional use. We build products that are as durable as they are functional.
Will the No-Drill Cable Management Tray fit my desk?
Our tray is designed for ultimate versatility. It features an adjustable clamp system that fits most desks with a thickness of 1cm to 6cm. No drilling or permanent modifications are required, making it the perfect solution for both home offices and rental spaces.
Is the VaultStrap S1 wallet RFID protected?
es. Security is a priority. The VaultStrap S1 is equipped with integrated RFID-blocking technology to protect your cards against unauthorized electronic scanning, keeping your data safe while maintaining a slim profile.
Do I have to pay customs or import duties?
- Within the European Union: No. Since we ship directly from our warehouse in Tallinn, Estonia, all orders delivered within the EU (including the Baltics, Scandinavia, and Central Europe) are free from customs duties and hidden taxes. The price you see at checkout is the final price.
- Outside the European Union: For international orders (e.g., UK, USA, Norway, Switzerland), your package may be subject to local import duties and VAT. These charges are determined by your local customs office and are the responsibility of the recipient. We recommend checking your local regulations before placing an order to avoid surprises.